AwanBiru Technology Berhad - Annual Report 2021

This has resulted in an NPS score of 66.6 for FY2021, as we record 77.7% promoters, and 11.1% detractors, on which remedial action was taken immediately to address their concerns. We have also managed to reduce the number of official complaints from customers throughout the financial year down to zero (0), against our record of two (2) official complaints in FY2020. This achievement reflects the fruition of our efforts in improving customer satisfaction levels. Keeping Shareholders and Investors Informed We are steadfast with our commitment of transparency and full disclosure in keeping our shareholders and investors well- informed to make their decisions. This is achieved through seamless execution of our IR Policy which contains processes and practices that ensure effective communications to internal and external stakeholders. It also dictates the review and release of information to regulatory authorities to facilitate full disclosure of the Company's material information. This has allowed us to accurately and timely disseminate our financial results, operational performances, business strategies and other corporate matters - including filing of pertinent information with regulators where necessary. The IR team is also responsible for organising and planning regular meetings, roadshows, conference calls and site visits to keep our shareholders and the investment community updated on our strategic developments, financial performance as well as on ESG matters. In the financial year under review, we have reactivated our IR engagements to build trust in our new brand, and at the same time, to better align ourselves with stakeholders’ expectations. This has yielded us with higher top-of-the-mind awareness of Awantec’s brand, and multiple new investors, and increased number of shareholders. All relevant information, reports, policies, IR presentations, general meeting minutes and updates are published on our website at https://www.awantec.my in a timely manner. Stakeholders may also submit enquiries via our dedicated investor relations email at ir@awantec.my . From left, our Chief Business Officer, Hafiza Anom binti Abdul Hamid, Founder, President and Group CEO, Dr. Abu Hasan bin Ismail, COO, Baldesh Singh a/l Manmohan Singh and Director, Finance and Corporate Services, Chok Joon Heng, in our first virtual analyst and fund managers briefing after we have rebranded into Awantec. Sustainability | Awantec 59 Annual Report 2021