AwanBiru Technology Berhad - Annual Report 2021

Goal Baseline Short-Term Targets (by FY2024) Long-Term Targets (by FY2030) FY2021 Progress High Level Customer Satisfaction Number of official customer complaints Baseline: 5 official complaints Base year: FP2019 Reduce number of official complaints down to 2 official complaints Towards zero complaints 0 official complaints Stable Work Environment Turnover rate Baseline: Average turnover rate for technology industry of 11% Reduce our turnover rate down to 5% Further reduce our turnover rate to 3% or less Turnover rate of 2.4% Decent Work and Fair Income Wage/Pay of our employees Baseline: 1. Malaysia’s minimum monthly wage 2. Industry benchmark Ensure employees are paid above minimum wage and equal to industry benchmark Ensure employees are paid above market rate Employees are paid above minimum wage and equal to industry benchmark Employees Development Average training man days Baseline: Average 8 training man days Base year: FY2016 Fulfill or exceed average training man days Ensure that each employees are professionally certified 7.6 average training man days Succession Planning Implementation Established sources of successors from both internal and external sources Establish the first tier successors for all positions Establish up to second tier of successors for all positions First tier successors are currently being established for all positions Material Matters Customer Satisfaction Recruitment, Career, Training and Development UNSDGs Alignment 4. Quality Education 8. Decent Work and Economic Growth Social Sustainability | Awantec 45 Annual Report 2021